RSS
 

Archive for November, 2009

The Lost Art of Writing

30 Nov

My tongue is still suffering from blood loss from the biting I give it every time I find myself dealing with teachers from my children’s schools. ltr writing

The teachers are well educated with most holding at least a master’s degree from an accredited school. From what I can tell, most have been teaching for a minimum of 10-15 years if not longer. 

So why is it so difficult to communicate with them?

I wrote a simple email to one teacher requesting information about my child’s yearbook today.  Here’s the email I sent and received… (of course, you’ll need to read from the bottom up.)

Danny Chung,

You can send them to me and i will pass them to the appropriate student, A***e B**d thanks P R*****h

 >>> <Danny.Chung@******.***.mil> 11/30/2009 12:18 PM >>>

Mr. R*****h,

I have submitted a form for a personalized “dedication” page in the yearbook and would like some information as to the details of when and to whom I should submit the photos.

 Thank you,

-Danny Chung

 

As you can see, the teacher didn’t bother with a salutation, proper punctuation, nor any semblance of sentence structure.  Most importantly, he fails to address my request for “details” He simply writes back as quickly as possible with little regard for what I am requesting.  This is a complete failure to communicate!  And this is not an isolated incident.  From the front office, to the counselors, and to the very teachers, whether speaking on the telephone or by email, this example is about as good as it gets.

This is a rudimentary skill that is clearly lacking in our public schools.  How are we to expect our students to go out and get jobs if the very teachers educating them cannot lead by example?

More to the point of searching for that “dream job”, remember what you write can have serious consequences.  Whether they are positive or negative depends entirely upon you.

How will you brand yourself?

——————————————————————-

A Public Affairs Officer for the Marines, Danny is an innovative and forward-thinking executive, with a passion for leveraging effective communications to fuel employee-engagement, build community goodwill, and drive profits.

 
 

Communication Counselor

25 Nov

A few days ago, I posted the following question on a professional networking site called LinkedIn

communicate defHere’ the question:

Why is “Communication” or “Corporate Communications” a job function so difficult to find?

i.e., take a look at LinkedIn’s “Categorize your question” fields or any company’s hiring board. We are asked to categorize our profession, yet it is often a toss up between Marketing or Public Relations. Have we, as a profession of communicators progressed so little that Corporate America still lacks awareness that this is a vital segment of successful business operations?

Everything from human resource functions to crisis communications are critical to having professional communication experts at the helm, yet this does not seem to be the case. Or at a minimum, there is a distinct lack of awareness.

Your thoughts?

———————————————————————————–

Hot-Spot target, bulls-eye!

dartThe responses from the LinkedIn Community was overwhelming.  Most responses resoundingly indicated a need to identify and BRAND our profession.  We are public speakers, writers, media relations, community relations, and reputation managers…  We manage expectations, keep employees engaged, and ensure everyone, from every corner of the globe understands the corporate message…  We provide not only the feedback, but plan and manage the avenues for feedback…  We are communication enablers.

In reference to this question, one response caught my eye.  The below is an excerpt from a response posted by Mr. Jim Lukaszewski.  He asks if professional communicators can answer the following:

Can you give me advice on the spot?
Will you tell me things I don’t already know?
Can you help me with what to do next?
Will you ask managerially relevant questions?
Can you help me finish the stuff I was supposed to have done last Week?
Will you help me identify the options available to me?
Can you be brief, succinct, and helpful, from my perspective?
Are you on my team or somebody else’s (like the reporter’s?)
Will you work without a lot of praise and recognition?
Can you let go of your ideas when I take credit for them?
Will you tolerate my ignoring your advice a lot, and asking others the same questions?
Can you work without whining about the lawyers and my other consultants?

These and others are relevant and vital questions to ask yourself.

As communication professionals, we are so much more than simply a mouthpiece, we are a counselor.

As a Public Affairs Officer for the Marines, Danny is an innovative and forward-thinking executive, with a passion for leveraging effective communications to fuel employee-engagement, build community goodwill, and drive profits.

 

It’s on a NEED TO KNOW Basis!

24 Nov

Really.  Listen here or keep reading…PAO

confidentialIn fact, this is the toughest part of my job as a Public Affairs Officer managing communication for the Marine Corps.

As a PAO, I don’t “spin” the facts and I don’t “doctor” the news.  I tell the truth.  I have nothing to sell you; only to communicate facts and bad news doesn’t grow in a vineyard, nor does it get better with age.

My job as a PAO is to communicate factual information about the Marine Corps, good or bad to our constituents in a timely manner, while balancing your right to know with my need to survive.

As a Public Affairs Officer for the Marines, Danny is an innovative and forward-thinking executive, with a passion for leveraging effective communications to fuel employee-engagement, build community goodwill, and drive profits.

 

Steps 1-5: Everything is Communication

24 Nov

Let’s recap the first 5 steps:

  1. The Long Dinner
  2. Reconnect and Connect
  3. Get Branded
  4. Wear It Right
  5. Don’t Talk, Communicate!

If you forget everything, remember that in all five steps you are communicating.  The Long Dinner is setting the stage for proper communication; networking is communicating; branding is communicating… you get the idea.

Someone once said, you are ALWAYS marketing yourself.  I submit that we are always communicating something.  The boots you wear, the color of tie, even the perfume says something.

Do you carry an iPod or a Blackberry?  Do you drive a Camaro or a Hybrid?  Do you speak with an accent or a drawl?

Communication never stops.

Marketing on the other hand is wearing the loose-fitting jeans, boat shoes, t-shirt, un-tucked of course, and unkempt hair.

Marketing is wearing cuff links with slacks and dress shoes.

Marketing is selling; communicating is not.  (More on this later)

Know what to say; how to say it; and who you’re saying it to.  Be a professional communicator.  This is step 5.

As a Public Affairs Officer for the Marines, Danny is an innovative and forward-thinking executive, with a passion for leveraging effective communications to fuel employee-engagement, build community goodwill, and drive profits.

 

“CNN” is not a degree

23 Nov

SP RAVENS COLTS LAMThe Colts nearly lost to the Ravens because Manning was unable to communicate with his team.

Flacco did not communicate a plan clearly to his team, thus resulting in a nearly missed hand-off leading to a 2-yard loss vice a 1-yard gain giving them a touchdown, not to mention a win over the Colts.

Lack of communication leads to loss of profits, employee disengagement, and eventually the demise of a business or organization.  But why do major corporations continue to drive their businesses into the ground?  Did you think Enron faced ruin because of finances?  I submit it was due to a lack of clear and coherent communication.

Watching CNN makes someone a professional communicator as much as watching ER makes me a medical doctor. 

The truth is, watching the news does not make you a qualified corporate communication professional. 

Strategic communication planning, preparation for crises, and continuous fostering of media and community relations are all key components of communication.  Yet, most seem to think communication is a verb that takes place only when the issue arises.  A true communication professional is one who already knows what to say, when and where to say it, and who to say it to.

Communication is a process, which if used properly will keep your employees engaged, foster valuable relationships with community leaders and members of the media, and continue to drive your profits through the roof.

As a Public Affairs Officer for the Marines, Danny is an innovative and forward-thinking executive, with a passion for leveraging effective communications to fuel employee-engagement, build community goodwill, and drive profits.

 

Say What You Mean and Mean What You Say

20 Nov

I was sitting in the student lounge at Loyola‘s Columbia Campus taking slow bites out of my Cheeseburger-Cheeseburger cheeseburger. And if not for this one lady talking on her cell phone, I might have enjoyed this burger.communication_cans

My attempt to not listen to her conversation was an act in futility. I could not only hear her, but I could hear the person on the other side describing her indecision as to what to do about an immigration issue.  I won’t name names…  I’m not even certain how the two were actually communicating.

But more to the point, every other word out of her mouth consisted of “whatever”, “like”, and “you know”. She would begin her sentence, then abruptly pause, and fill in the void with “you know”.

Her entire conversation for 10 minutes was filled with those three words (well, actually 4 if you count “you know”).

It occurred to me that we fill our speech with umms, ahhs, you knows, and whatevers because we are inept at speaking coherent English.  Our speech is filled with slang, jargon, and sounds.  We speak in examples vice descriptions.  Pictures rather than words.

Not only is our acumen in the English spoken word waning, but so are our writing skills.

I challenge you to correct yourself next time you find yourself speaking this way and replace those words with specific words, which depict what you actually mean to say.

A good boss once told me “say what you mean, and mean what you say.”

As a Public Affairs Officer for the Marines, Danny is an innovative and forward-thinking executive, with a passion for leveraging effective communications to fuel employee-engagement, build community goodwill, and drive profits.

 
 

You, Inc. – You Are What You Wear

20 Nov

America's Own

One of the most exciting times during basic training, or boot camp is uniform issue day.  I’m not talking about the camouflage utilities, though when the new “diggies” came out, I couldn’t wait to get one on.  I’m talking about the Marine’s signature suit, the Dress Blues. This is our signature uniform displayed proudly on advertisements everywhere, billboards, and our previous round of Marine Corps recruiting commercials called America’s Marines.  The follow-on commercial is almost as good.

This is who we are. The dark blue contrasted with the bright red piping to depict our taking of the red British uniforms and turning them inside out to use as our uniform during the Revolutionary War.  The thick red stripes down the trousers to depict the blood loss at the Battle of Chapultapec.  And of course, our brand: the eagle, globe and anchor.

Our brand: the eagle, globe and anchor
Our brand: the eagle, globe and anchor

Here’s where I’m going with this…  We are drilled with uniform specifications day in and out.  We must not only know our own tolerances for hair length, trouser breaks, welt size, and belt length, but we must also be fully aware and knowledgeable of the opposite sex’ measurements.  In other words, male Marines were expected to know the regulations on the wear of a female Marine’s hair; the length of her skirt, and the maximum height of her pumps.

Furthermore, the cost of these uniform items were often a burden.  Every time we received an award in the form of a medal or ribbon, we had to “re-stack”, often leading to anywhere from a $20 investment to more than $200 for a full set of medals.  This was routine every September to October in preparation for our annual Marine Birthday Ball.

We often complained, yet when it came to our uniforms, Marines were rarely out of regs.  Marines always looked sharp.  This was our brand, and it was who we were.  Marines.

So what makes people think it’s any different in the corporate world?

Your suits are your uniform.  The length of your tie, the way your coat fits, and the shine on your shoes matter.  But it’s not easy.

This is where Sofio comes in.  His more than 35 years in the business of fashion is your key to success.  And though his fees normally run in the thousand dollar and above range, the military has a special place in his heart and so do his prices for us.  Give him a call.  Here’s his website.  And, no I’m not on his roles, just a satisfied customer.

Spending a morning with Sofio will enlighten you as to the corporate uniform, or at a minimum the interview uniform so you can stand out above the others and get that job you’ve been dreaming of.  What have you to lose?

Step four is this:

You are what you wear.  Take the time and effort to show your employer or interviewer that you care and that you are a professional.

As a Public Affairs Officer for the Marines, Danny is an innovative and forward-thinking executive, with a passion for leveraging effective communications to fuel employee-engagement, build community goodwill, and drive profits.

 

Going UP?

18 Nov

Going up?

As a transitioning Marine Public Affairs Officer, I’ve found little in terms of resources geared for officers.  As such, unless you’re looking for a position as a defense contractor or to continue to serve as a civil servant, there isn’t much out there to help you make that professional transition.

While maneuvering my way through this jungle, I hope to document lessons learned and add some personal insights to help following Marines, officer or enlisted, make the right transition as efficiently as possible.

I truly believe our military retirees have strong potential in the civilian sectors of our society, yet few are willing to take that small leap of faith to hire on a military executive.  I hope to change that.

Semper fidelis and I look forward to your candid feedback.

-Danny

As a Public Affairs Officer for the Marines, Danny is an innovative and forward-thinking executive, with a passion for leveraging effective communications to fuel employee-engagement, build community goodwill, and drive profits.

 

One-Upper Penelope has a brand. Do you?

18 Nov
One-Upper Penelope

Are you an SNL-Fan?

Have you seen “One-Upper Penelope“?  This is the skit where Penelope, played by Kristin Wiig jumps in on everyone else’s conversations and one-ups them.  She’s a better “listener”, a bigger “nut”, and “has a condo on Jupiter”.  She is a jack of all trades.

Unless your job calls for one, DO NOT BE A  JACK OF ALL TRADES.

Define what it is you are good at, what you enjoy, and what you hope to offer your next employer.  Then refine it and brand it.

Ask yourself, what did the reader retain after looking at your resume?  Is she confused, or will he list off a slew of descriptors covering the entire spectrum.  Though you may be good at a lot of things, find the few you are really good at and brand yourself as such.

How do you know if you’ve achieved this brand?  Ask a colleague who does not know you well and ask her to read your brand statement.  Then ask her to say it back to you in her own words.  Is there a focused brand to what she just recited?

STEP THREE: IDENTIFY YOUR BRAND.

As a Public Affairs Officer for the Marines, Danny is an innovative and forward-thinking executive, with a passion for leveraging effective communications to fuel employee-engagement, build community goodwill, and drive profits.

 

STEP TWO: Connect

17 Nov

Now that you’ve thrown a few back, enjoyed a good meal, and had a deep, thought-provoking discussion with your spouse about what it is you’d like to do when you grow up, start engaging. People, that is.

STEP TWO: Reconnect and Connect

One word: “LinkedIN“. (Click on it and you’ll see an example of what your LinkedIn page might look like.)

This is your launch pad; your starting point; your springboard into the world of connections.

Step 2.A: Register on LinkedIn.com

This is your online, professional resume website. Did I mention it’s free?

Step 2.B: Develop your professional resume.

Step 2.C: Proof-read your resume. Take a break – go out for a walk – then, proof-read it again.

Step 2.D: Post it. Now, you’re established on LinkedIn.  Congrats, you now exist.

Be advised, you will begin receiving requests to “connect”. There is an entire world of LinkedIn Etiquette that you should heed before rampantly going off and accepting anyone and everyone. But that’s for next time.

As a professional Public Affairs Officer for the Marines, Danny is an innovative and forward-thinking executive, with a passion for leveraging effective communications to fuel employee engagement, build community goodwill, and drive profits.
 
 
Get Adobe Flash playerPlugin by wpburn.com wordpress themes

Switch to our mobile site