December 2nd, 2009 by Jarhead

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Communication, corporate, Marketing, Public Relations

December 1st, 2009 by Jarhead

Personally, I don’t really care to know what Tiger was doing crashing his Escalade into a tree.  Nor do I care why his wife Ellen smashed the back window with Tiger’s golf club.  Maybe it was to rescue him… maybe it wasn’t – I don’t care.

What I do care about is the horrible manner in which Tiger is managing his communications during this time.  He further fueled the situation by allowing his lawyer to dictate what he should say to the media and the police.  “It’s a family matter…” is a legalistic move that will damage Tiger’s chances at mitigating this issue and moving on with his life and career.

Here’s what he should’ve done:

1)      Tell the truth.  Celebrities don’t get to have secrets.

2)      Tell the truth.  This isn’t Napa Valley and bad news doesn’t get better with age. 

3)      Tell the truth.  Formulate a communication strategy, execute the plan, and stick with it.

4)      Then, tell the truth.  Get out in front of the media and tell them what happened, again and again until they get sick of the same story.

5)      Relegate your lawyer to legal matters, not communications.

By relying on lawyers, you may stay out of jail, however, life can continue to be miserable…, profits can continue to tank…, and worst of all, your reputation or your company’s reputation can be ruined for life.

A Communication Counselor’s involvement is absolutely necessary during times when the media is on a feeding frenzy. 

Unfortunately, the “Tiger Woods” brand has now been inflicted by the media and its audiences.

Fortunately, the American audience is a forgiving public. 

Tiger: communication takes work – hire someone.  SOON!

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A Public Affairs Officer for the Marines, Danny is an innovative and forward-thinking executive, with a passion for leveraging effective communications to fuel employee-engagement, build community goodwill, and drive profits.

brand, Communication, reputation, tiger woods

November 25th, 2009 by Jarhead

A few days ago, I posted the following question on a professional networking site called LinkedIn. 

Here’ the question:

Why is “Communication” or “Corporate Communications” a job function so difficult to find?

i.e., take a look at LinkedIn’s “Categorize your question” fields or any company’s hiring board. We are asked to categorize our profession, yet it is often a toss up between Marketing or Public Relations. Have we, as a profession of communicators progressed so little that Corporate America still lacks awareness that this is a vital segment of successful business operations?

Everything from human resource functions to crisis communications are critical to having professional communication experts at the helm, yet this does not seem to be the case. Or at a minimum, there is a distinct lack of awareness.

Your thoughts?

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Hot-Spot target, bulls-eye!

The responses from the LinkedIn Community was overwhelming.  Most responses resoundingly indicated a need to identify and BRAND our profession.  We are public speakers, writers, media relations, community relations, and reputation managers…  We manage expectations, keep employees engaged, and ensure everyone, from every corner of the globe understands the corporate message…  We provide not only the feedback, but plan and manage the avenues for feedback…  We are communication enablers.

In reference to this question, one response caught my eye.  The below is an excerpt from a response posted by Mr. Jim Lukaszewski.  He asks if professional communicators can answer the following:

Can you give me advice on the spot?
Will you tell me things I don’t already know?
Can you help me with what to do next?
Will you ask managerially relevant questions?
Can you help me finish the stuff I was supposed to have done last Week?
Will you help me identify the options available to me?
Can you be brief, succinct, and helpful, from my perspective?
Are you on my team or somebody else’s (like the reporter’s?)
Will you work without a lot of praise and recognition?
Can you let go of your ideas when I take credit for them?
Will you tolerate my ignoring your advice a lot, and asking others the same questions?
Can you work without whining about the lawyers and my other consultants?

These and others are relevant and vital questions to ask yourself.

As communication professionals, we are so much more than simply a mouthpiece, we are a counselor.

As a Public Affairs Officer for the Marines, Danny is an innovative and forward-thinking executive, with a passion for leveraging effective communications to fuel employee-engagement, build community goodwill, and drive profits.

brand, career, Communication, corporate, counselor, executive positions, LinkedIn

November 23rd, 2009 by Jarhead

The Colts nearly lost to the Ravens because Manning was unable to communicate with his team.

Flacco did not communicate a plan clearly to his team, thus resulting in a nearly missed hand-off leading to a 2-yard loss vice a 1-yard gain giving them a touchdown, not to mention a win over the Colts.

Lack of communication leads to loss of profits, employee disengagement, and eventually the demise of a business or organization.  But why do major corporations continue to drive their businesses into the ground?  Did you think Enron faced ruin because of finances?  I submit it was due to a lack of clear and coherent communication.

Watching CNN makes someone a professional communicator as much as watching ER makes me a medical doctor. 

The truth is, watching the news does not make you a qualified corporate communication professional. 

Strategic communication planning, preparation for crises, and continuous fostering of media and community relations are all key components of communication.  Yet, most seem to think communication is a verb that takes place only when the issue arises.  A true communication professional is one who already knows what to say, when and where to say it, and who to say it to.

Communication is a process, which if used properly will keep your employees engaged, foster valuable relationships with community leaders and members of the media, and continue to drive your profits through the roof.

As a Public Affairs Officer for the Marines, Danny is an innovative and forward-thinking executive, with a passion for leveraging effective communications to fuel employee-engagement, build community goodwill, and drive profits.

Communication, community relations, corporate, Employee Engagement, goodwill, planning process, process, Profits, Public Affairs